Preservation of your privacy is important to Waterside Parents’ Centre and we are committed to letting you know how we use and store your personal information.

References to “we”, “us”, “our” in this Privacy Policy are references to Waterside Parents’ Centre, a company limited by guarantee registered in England and Wales, registered company number:3098182; and a charity registered in England and Wales, registered charity number: 1060545. References to “you” refer to the parent.

Information about you

1.1.   We will collect personal information from you as provided on our referral form (as completed by you or a referral agency). This may include your name, title, date of birth, email address, home address, telephone numbers, children’s name, date of birth and gender and the reason for your referral.  Periodically during your time at Waterside Parents’ Centre, we will collect information from you on our evaluation forms for the purpose of improving our service to families.

Our use of this information

2.1.   Your personal information will only be used to process your referral, to provide you with our services, and to provide you with information relating to our services.

2.2.   We will only share your information with the referral agency involved in your case.

2.3. We will only inform statutory services in the event of a safeguarding issue. This we are required to do by law.

2.4.  Information collected through reviews will be stored on your personal file.

2.5.  Information collected from evaluation questionnaires is recorded anonymously. This ensures your confidentiality when reporting on levels of service to the Board of Trustees or providing evidence to support funding applications.

2.6. Your information will be stored for a period of 7 years (this includes the last year in which you received support from Waterside Parents’ Centre and a subsequent 6 years following closure). Your information will then be destroyed.

2.7.  Cases subject to statutory involvement will be kept indefinitely and stored securely.

 Security

3.1.   We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us. Your personal information will be stored in a locked cupboard. Computers are password protected.

3.2.   Communications in connection with our service may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.

Other information

4.1   If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at office@watersideparentscentre.org.uk

4.2   This privacy policy may be updated from time to time, so please check it periodically.

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